• No Cash Refunds
• Worn / washed articles will not be exchanged.
• Articles with all tags and lables intact can be exchanged within 15 days of purchase.
• Please bring original invoice with the product at the time of exchange. Goods cannot be exchanged without the invoice.
• No exchange on discounted products or sale items.
• A product purchased from our retail and online shop can be exchanged from any ULTRACLUB retail outlet.
• Accessories and Undergarments will not be exchanged.
• All claims to be settled within 14 working days of sale.
• Only manufacturing faults are acceptable.
• No Claim will be entertained during sale/promotion time period.
• No claim on sale/promotional items.
• Alteration is charged on sale/promotion items
• Customer must collect the item within 15 days.
• Company will not be liable for the product after this period.