Return & Exchange Policy
Refunds
• We currently don't have any refund policy.
Exchange Policy
• Claims of only defected & wrongly delivered articles will be acceptable after thorough investigation.
• Articles with all tags and labels intact can be exchanged & claimed within 14 days of purchase.
• Goods cannot be exchanged without the original invoice sent in the parcel.
• No exchange of articles purchased during sale & promotions.
• Products purchased from our retail and online shop can be exchanged from any ULTRA CLUB retail outlet.
• Due to hygiene issues, accessories and undergarments will not be exchanged.
Alteration
• Alteration is charged on sale/promotion items.
• Customer must collect the item within 15 days.
• Company will not be liable for the product after this period.
Note: All arbitrations and legal matters will be in the jurisdiction of the brand's head office, which is in Lahore, Pakistan.
